Your Company

Terms and Conditions

Please read these terms carefully before using our services

JamRoute Xpress

Effective Date: 30/01/2026

1. Acceptance of Terms

By using any service provided by JamRoute Xpress, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms that they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

2. Scope of Services

JamRoute Xpress provides courier and logistics services, including but not limited to:

  • Shipping services from USA to Jamaica only

  • Air freight shipping services

  • Warehousing and package handling

  • Package pickup at designated locations

  • Local delivery services where applicable

JamRoute Xpress does not offer online shopping assistance and does not make purchases on behalf of customers.

JamRoute Xpress reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.

3. Shipping Schedule

JamRoute Xpress ships multiple times per week from the USA to Jamaica. All shipping schedules are estimates only and are not guaranteed. Delays may occur due to customs processing, carrier schedules, inspections, weather conditions, or other factors beyond our control.

4. Service Areas & Pickup Locations

JamRoute Xpress offers package pickup in the following locations:

  • Port Maria

  • Spanish Town

  • Kingston

  • Oracabessa

  • Old Harbour

Pickup instructions and timing will be communicated once packages are ready.

5. Responsibility, Risk & Liability

All shipments are transported at the customer’s own risk.

JamRoute Xpress assumes zero liability for loss, damage, delay, or errors related to shipments.

Responsibility begins once a package is received at our designated warehouse or pickup location and ends once the package is handed over to customs authorities, airlines, or delivery partners.

JamRoute Xpress is not responsible for:

  • Vendor or retailer errors

  • Incorrect or incomplete information provided by customers

  • Packages lost or misdelivered prior to reaching our possession

  • Delays, losses, or damages caused by customs authorities, airlines, or carriers

6. Packaging & Fragile Items

JamRoute Xpress is not responsible for damage caused by improper or insufficient packaging by vendors, senders, or customers.

Fragile items including but not limited to electronics, glass, liquids, cosmetics, or breakable goods are shipped at the owner’s risk, regardless of packaging method.

7. Prohibited & Restricted Items

Customers are responsible for ensuring all items shipped comply with local and international laws.

Prohibited items include, but are not limited to:

  • Illegal drugs or controlled substances

  • Firearms, ammunition, or weapons

  • Explosives, flammable, or hazardous materials

  • Counterfeit or replica goods

  • Pornographic or obscene materials

  • Perishable foods

  • Live animals

  • Cash, cheques, or negotiable instruments

Any prohibited item may be confiscated, disposed of, or surrendered to authorities without refund. JamRoute Xpress assumes no liability for seizures, fines, or penalties.

8. Customs, Duties & Fees

Customers are fully responsible for all customs declarations, duties, taxes, and government-related fees.

JamRoute Xpress assumes no liability for delays, inspections, seizures, penalties, or additional charges imposed by customs authorities.

9. Payments & Pricing

All payments must be settled in full before shipment processing begins.

All payments are non-refundable once processing has started.

JamRoute Xpress reserves the right to adjust shipping rates, fees, and charges at any time without prior notice.

10. Claims & Complaints

All claims must be submitted in writing via email within 72 hours of notification or receipt.

Supporting documentation such as invoices and photographs may be required. WhatsApp messages do not constitute official claims.

11. Storage & Uncollected Packages

Packages not collected within 7 days of notification may incur storage fees.

Packages uncollected after 30 days may attract additional charges.

Packages uncollected after 60 days may be disposed of without further notice to recover storage and administrative costs. Customers remain responsible for all outstanding charges.

12. Cancellations

Cancellations must be requested at least 24 hours prior to scheduled service where applicable. Cancellation fees may apply. JamRoute Xpress reserves the right to cancel services at its discretion.

13. Amendments

JamRoute Xpress reserves the right to update or amend these Terms and Conditions at any time. Changes take effect immediately upon posting on our website or customer platform.

14. Entire Agreement

These Terms and Conditions constitute the entire agreement between JamRoute Xpress and the customer and supersede all prior agreements or understandings.

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